Customer Help Center

Contact Support

Email: support@jhomehub.com

Service Hours:

• Monday – Friday: 8:00 AM – 6:00 PM (EST)
• Saturday – Sunday: Closed

Returns & Refunds

Return Process:

1. Contact support within 30 days of delivery
2. Include order number and reason for return
3. Ship item to provided return address

Return Conditions:

• Original packaging required
• Unused condition with tags attached
• Return shipping costs vary by reason

Return Address:

750 Almeda Genoa Rd Suite B
Houston, Texas 77047
United States

Shipping Information

Delivery Timeline:

• Processing: 1-2 business days
• Transit: 3-7 business days

Order Tracking:

• Registered users: Track via account page
• Guest orders: Use Order ID + Email

Ship From Address:

750 Almeda Genoa Rd Suite B
Houston, Texas 77047
United States

Payment Help

Accepted Methods:

• PayPal
• Visa/Mastercard/AMEX/Discover
• Apple Pay & Google Pay
• All transactions use SSL encryption. We don’t store credit card details.

Payment Issues:

• Check account balance
• Verify billing information
• Contact your bank if declined